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FAQ

IPTV questions and answers

Everything about plans, the free trial, devices and streaming – short, honest answers. Missing something? On WhatsApp we usually reply within minutes.

The basics

What is IPTV?

IPTV means Internet Protocol Television: TV channels delivered over the internet instead of cable, aerial or satellite. You need an internet connection, a device and an IPTV app.

Is it different from a German cable or satellite contract?

Yes. No dish, no cable socket, no receiver and usually no minimum term – the channels run in an app on the devices you already own.

Why not use free M3U lists?

Free lists usually die within hours or days, have no TV guide and no support, and their origin is unclear.

Prices & terms

How much does IPTV cost per month?

Plans start at

0 USD for one screen for one month. Choose 1–5 simultaneous screens and a 1, 3, 6, 12 or 24-month term. Pay once for the whole subscription.

Is there a contract or auto-renewal?

No. You pay once for 1, 3, 6, 12 or 24 months and access ends automatically. There's nothing to cancel.

Do I need a German bank account?

No. You pay through our shop by card, PayPal or cryptocurrency.

Can I get my money back if it doesn't work?

If a technical problem appears within 30 days of purchase and our support cannot fix it, we refund the price. Problems with your own internet, incompatible devices and renewals are excluded.

Trial & activation

Can I try IPTV for free?

Explore a 24-hour trial on your own device. Request access through live chat or email. No credit card needed.

How quickly is my access active?

Usually within about ten minutes. Username, password, server URL and M3U link arrive by email.

I didn't get an email – what now?

Check your spam folder. If nothing is there after 30 minutes, message us on WhatsApp with the email address you used.

Devices & apps

Which devices work?

Fire TV Stick, Samsung and LG TVs, Android TV and Google TV, Apple TV, iPhone, iPad, Android phones, Windows, Mac and MAG boxes. See the setup guide.

How many devices can watch at once?

As many as your plan has connections – 1 to 5. You can install the app on any number of devices.

Which app should I use?

Any app with Xtream Codes or M3U support. Popular choices are IPTV Smarters and TiviMate.

Picture & connection

What internet speed do I need?

About 10 Mbit/s for HD, 16 Mbit/s for Full HD and 25 Mbit/s for 4K per stream. Stability matters more than peak speed.

Does it work with every German internet provider?

Yes, with any connection that is stable enough – DSL, cable, fibre or 5G.

What if the picture stutters?

Restart the router, try an Ethernet cable instead of Wi-Fi, switch the stream format in the app and pause other downloads. If that doesn't help, tell us which channel – we'll check it.

Content

Do I get English and other international channels?

Yes – English-language channels from the UK, the US and Canada plus many other countries. See Channels.

Are films and series included?

Yes, 200,000+ films and series on demand are included at no extra cost.

Can I watch while travelling?

Yes. Your access works anywhere with an internet connection.

Can't find your question? Message us – on WhatsApp we usually reply within minutes.

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